Frequently Asked Questions

Everything you need to know about your ARUELLE shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international delivery ranges from 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our silhouettes range from slim fit to oversized.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At ARUELLE, we prioritize ethical manufacturing. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel to reduce our environmental footprint.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.